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A complete multi-department ticketing and IT asset management solution built with Microsoft PowerApps and Power Automate. Designed to streamline support issues, automate SLAs, centralize communication, and simplify asset handling for HR, IT, Admin and Service teams.
Ticketing Features
Raise tickets for HR, IT, Admin, and Service departments
Set urgency, ticket type (incident/request/access/task), and priority
Add detailed descriptions and upload screenshots
Live ticket tracking with SLA timers
Users can add comments for real-time updates
Centralized communication no emails required
Asset Management Features
Search assets by serial number or category
Filter assigned, unassigned, and repair assets
View complete asset assignment history
Add and update assets directly from admin panel
Live view of total assets, assigned, repair and status counts
Full integration with ticket system for repair workflows
Automation & SLA Management
Automated SLA countdowns update instantly with any priority or status change, such as “in process” or “on hold”. The system ensures faster response times, accountability, and zero missed tickets.
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